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Handmade in Belgium
Contact / FAQ

Contact details

Mrs. Marieke Martens
VAT nr: VAT BE0730.548.273
E-mail: [email protected]
Phone: +32(0)493 29 02 08
Dorpsstraat 8/3
3830 Wellen
Limburg, Belgium

 

Frequently asked questions

On this page you can find the answers to some frequently asked questions.
Didn't find what you were looking for? Send us a message via the contact form or at [email protected].

1 Gifts
1.1 Can I have an item wrapped as a gift?

You can! Open the shopping cart, scroll down and add the gift wrap to the cart. I will do the rest! A nice extra is added to every gift.

1.2 Do you offer gift vouchers?

Yes, you can find them under the category ‘Gift cards’. You can choose between gift cards with different wishes and values of €5, €10, €20, €50, €100. My gift cards are also made by hand, and are prepared and sent after ordering.

2 Personalize
2.1 I want to have a product personalized, is this possible?

We offer a range of customizable products. If you do not find what you are looking for or have a special request, you can always email us at [email protected].

2.2 Do you also provide tailor-made work?

You can always email me if you want to make something specific made such as cards, stickers, t-shirts, invitations, you name it! You can ask me anything and we will discuss the options together.

3 Yuuki
3.1 Who/what is Yuuki?

Yuuki is a Pixie-Bob cat! Everywhere you come across a cat’s paw she has passed by to leave her mark. Pixie-Bobs are larger than an average cat and are characterized by their thick fur, tufts on the ears and often have a short tail (and here and there an extra toe). They are very similar to the North American Bobcat (Lynx) and are sometimes called ‘the dog among cats’ because of their affectionate behavior. Yuuki is a sweet cat who always stays close to Marieke. She is the watchful eye over all orders, nothing goes out the door before she can approve it!

Do you want to know more about her? Then be sure to check out our About us page!

Meow! 

4 Handmade
4.1 What does handmade mean?

The designs you see on Zopixel are all unique pieces. They are designed by me, made by hand and sent from Belgium. Want to find out more? Take a look at the Handmade products page!

5 Orders
5.1 How do i cancel my order?

Contact me by the My Tickets page under My Account or send me an email at [email protected]. Don’t forget to mention your order number! If the order has not yet been sent, I will cancel it for you.

5.2 The product that I want to order is not in stock

You can usually still order it, but it is possible that the delivery time will be longer than normal.

Because we work with handmade products, we cannot always ensure that your package will be sent the day after your order. Depending on the current stock of an item and the number of incoming orders, it can take 1-5 working days before your order is shipped.

Do you want to know more about the stock of a product? Then contact me via [email protected].

6 Shipping/Returns
6.1 I have a question about shipping/delivery times

For all questions regarding shipping and delivery times you can visit the Shipping and Returns page, under Article 1: Shipping.

6.2 Where does Zopixel ship to?

The full list of countries to which Zopixel delivers can be found in our Terms and Conditions, Article 5. This list may be expanded in the future. Interested in our products? Send us an email at [email protected] and we’ll see what is possible!

6.3 Why is shipping to my country so expensive?

International shipments via parcel post are more expensive than shipments within Belgium. I do my utmost best to keep shipping costs as low as possible!

6.4 From what amount am I entitled to FREE shipping?

Because of the extremely different shipping costs per country I have decided to make a schedule in which you can easily find the free shipping within your country.

Land Free shipping
Belgium From €50,00
The Netherlands From €50,00
Luxembourg From €50,00
Germany From €50,00
France From €70,00
United Kingdom From €70,00
Austria From €70,00
Poland From €100,00
Ireland From €100,00
Denmark From €100,00
Italy From €100,00
Sweden From €100,00
Czech Republic From €100,00
Lithuania From €100,00
Slovakia From €100,00
Hungary From €100,00
Slovenia From €100,00
Latvia From €100,00
Estonia From €100,00
Spain From €120,00
Greece From €120,00
Finland From €120,00
Portugal From €120,00
Canada From €130,00
The United States of America From €120,00
6.5 My order has not arrived yet or has been damaged during transport, what should i do?

If you order is damaged or lost during shipment, please contact us at [email protected]. We will process your request and send a new package or arrange a refund.

6.6 I have a question about returning items

For all questions about return you can go to the Shipping and Returns page, Article 2: Returns.

7 Payment/payment methods
7.1 I have a question about payment/payment methods

For all questions regarding payment/payment methods you can visit the Payment methods page.

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FREE shipping in Benelux from €50,00
View the FAQ for your FREE shipping
Handmade in Belgium